"free" Integrated SIM card - doesn't work - its a farce!

on 30 April our ADSL line started acting up. We were away so did not stress too much until our return on 4 May at which point I called them to report the line and try to get it working again. Whilst talking to them, the lines were cut off. For the next 3 days, we attempted to get some service from Telkom and get the line repaired. Having been told we are entitled to an integrated Sim card - for free- from our nearest Telkom Store, we went to the Fourways Crossing to obtain this. There they gladly handed us a Sim card, however, could not supply a ****le/ modem to use it with and we were sent to Incredible Connection or HiFi Corp to purchase this (what happened to free?). Anyway, R700 later, with a modem in hand, we returned to the shop, so they could set this up for us. The man advised it could take 48 - 72 hours to activate. Hmm, what the use of the integrated Sim, if it doesn't work when the ADSL is down? On the Monday after 30 hours, I went back to the Telkom store and requested assistance in activating the sim, as it was not working. Well - that was the 7 May. To date, and many many many hours later, either sitting in the store in Fourways Crossing, dealing with *********** and rude staff or on the phone with various call centers, cause they send you from one person to the next - we still don't have an active integrated Sim. So although we are entitled to this "Free" service which I am paying a small fortune for, 18 days later, it is still not working and not one person at Telkom can answer me as to why or give a solution. Incompetence reigns supreme. The promised calls logged and reference nos given, are yet to materialize. Can anyone PLEASE assist with a competent person at Telkom, who has the ability to make decisions, get things done and ensure the relevant actions are taken.