AR
Arno R

1 reviews | Active since Aug 2011

07 Jun 2016, 18:05

Free Fibre Trial ****

<p>Telkom recently convinced me to do the a free fibre trial. They promised that after the two month trial my account would reset to its previous state if I decide not to take up the fibre option. </p> <p> </p> <p>I've never had a issue with Telkom. I always received only the best service. Unitl now. As I am moving, I wanted to cancel my Telkom line, only to be informed that I'm on a fibre contract bt the operator. I did not believe her, as I have never agreed to any contract. Today i got my first bill after the so called trial expired. And saw the I was charged R800 instead of my usual R400. The bill stated that I was in month 3 of a 24 month contract.</p> <p> </p> <p>So, this is just a warning to everyone else not to fall for the so called "free" fibre trial. Of co**** I will not pay the a cent until they can provide me with a signed contract. </p> <p> </p> <p>I'm just very dissapointed, after standing up for Telkom when others complained. Now I realise all those people probably had reasonable complaints and I was the one living an illusion - shame on you Telkom.</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply08 Jun 2016, 07:27
Official

Good day halfpad

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.