FREE FIBRE MY FOOT !

<p>I am seriously enraged with what’s going here. I receive a call last year March / April 2016, the consultant said Telkom is having a promotional free Fibre for the home and if I’m interested they’ll come install the Fibre for me for free as well as give me a free modem. So I said yes like any normal person who’s offered free things would say. Then I asked her will my line be changed back again to ADSL because I can’t afford Fibre but don’t mind taking the free Fibre promotion for two months, consultant said yes</p> <p>Months later literally MONTHS later I think it was in September / October last year 2016, I received a call from a guy from Open Serve, he said he’s contracted with Telkom to do the installation, ok cool. Installation was done, free modem delivered ! Fibre connected home ! 2 months of free Fibre here I come!</p> <p>Now in Jan I get the shock of my life!! I’m busy calling Telkom left, right and centre trying to dispute the charges. ‘Why am I being charged for this Fibre when you told me it was free for those two month then I go back to my normal R800 a month ADSL.” Billing department is also in shambles there, they telling me they want proof that is was free! Like really now, I feel like Telkom’s slogan should be “Telkom, we make you do all the work” How do I provide proof when I received the call from Telkom, the same company that now wants proof. I said my bill is my proof can’t you see for two months they deducted that amount, I was still paying my normal fee of R800.</p> <p>Anyway to cut a long story short, you come to me offering me free Fibre, I say yes then today I find out I’m on a contract !! #Drops dead, rising from the grave ! Like since when did I sign up for a contract !! I said yes to free Fibre not a contract! Like this is really ********* business practise, that’s not right Telkom. I’m seriously seriously very upset, words fail me, with what’s happening here.</p> <p>PLEASE PUT ME BACK WHERE YOU FOUND ME ! MY R800 A MONTH ACCOUNT, IT’S WHAT I CAN AFFORD, I’M NOT GOING TO LIVE BEYOND MY MEANS!!</p> <p><br />And if you want to do the right thing by consumers you must follow up with an e-mail with that was discussed on these telephonic calls, she must said me a mail and say this is what we discussed on the phone, so I have my proof. Now I’m calling Telkom from pillar to post and Telkom wants me to play investigation, for what ! for who ! No man ! Stop it.</p> <p>I would like my charges reversed. </p> <p> </p> <p>Account Number: ********** 93243</p>