free data bundle doesn't work

I got an SMS from Telkom Mobile last night saying that I've received 5GB Night Surfer (7pm to 7am) for free to thank me for my support. The bundle was also visible when I logged onto the app. But when I tried using it last night, it didn't work. Instead, it used up all my regular data and now I have none left to carry on with my work.<br> <br> I called the helpline twice today. First, Scelo told me that there are many other customers who have been experiencing this problem and that a supervisor would call me back. Six hours later, I called again. This time someone called Sindila said that there's no record of that bundle, even though she later said that other customers are having the same problem. I'm still waiting for a supervisor to contact me.<br> <br> If you can't reverse the data, then I want a 5GB bundle (to use day or night and only expiring in 30 days) to make up for the normal data that I used. You can't have a promotion like this if you don't check to see that it works. And you need to get your call centre staff to respond properly to customers, or at least to speak English well. This is not the service I expected from Telkom Mobile.<br> <br>