Free cordless handset out of stock

We moved to a new house in February 2015 and requested (online) that our Telkom telephone line and number be moved accordingly. Part of the online arrangement was that we would receive a free cordless handset from Telkom.<br> Since February we are unable to obtain the promised handset. Every time that we go to a Telkom shop we are told that the phones are very popular and are out of stock. They have even promised to phone us when they do get them again, with no luck.<br> Are we supposed to just forget about it, since it was a promotion for a free item, or can we still hope to get a phone?<br> <br>