1 reviews | Active since Oct 2012
Free calls not so free!!!
<p>I took out a Telkom Mobile Free me account to use for Telkom calls. The selling point is that one can make free calls to Telkom landlines and Telkom Mobile numbers. I started seeing on my billing that there are Telkom numbers that I get billed for. when I enquired about this with Customer Care, they informed me that calls are not free to Telkom business lines. This was never communicated on any adverti*****t, package explanation/breakdown or even by a consultant. I find this unacceptable and massive false marketing. I specifically use this contract to phone landlines and now all of it is not applicable! As an example I phoned DSTV customer care and made sure that I used the 011 number. Those calls are normally long as one also holds on forever. On the billing I ended up paying for this.</p> <p>The other problem is that one do not know wht is a business or residential line. Customer care responded that I should google each number before phoning it to see if it is registered as a bussiness. </p> <p> </p> <p>I am really dissappointed with this and I think Telkom should answer for this.</p> <p> </p>
