Free Calling to telkom Mobile toTelkom Mobile

I've been with telkom mobile for almost 3 years and joined them for there great contract prices and mobile data deals and after my upgrade from my S4 to a LG G4 for the first year having the S4 i enjoyed the Benefit of the free calls to 8ta on the S4 but upgraded to the G4 and me being on my first year on my second upgrade ive been charged and be deducted on my free 100 mins i get monthly called the call center was on hold for almost a hour wasn't given a ref number due to the SMS system being down which the lovely agent said she will email me (never happened)i demanded answers and a total refund of all the minutes used and my money that was deducted from monthly bill dial only to telkom number,called again another agent said they are aware of my issue and someone will contact me 3 weeks later no call back and im very irritated of the service and the contact center staff that paraphrase with all issues dealt with on the first of every month telkom is easy to debit there money with no issues Telkom Moblie lesson of Note Look after your Customers<br> so they wont use the platform to Vent BAD service 100%