1 reviews | Active since Oct 2016

01 Jun 2017, 14:27

Free airtime rip-off

<p>Telkom More promises you the equivalent of your airtime purchase of R5.00 or more, free, for a period of 7 days. </p> <p> </p> <p>What they say and what they do, are completely the opposite. I have detailed, below, what they have advertized.</p> <p> </p> <p>I purchased R610.00 of airtime. I was allocated R610.00 of free airtime. I purchased a Freeme Boost bundle immediately afterwards, as the free airtime does not allow me the use of data as Telkom have advertized.</p> <p> </p> <p>Upon making calls, Telkom depleted my purchased bundles. They locked the free R610.00 airtime preventing me from using it, and the R610.00 was eventually forfeited after 7 days.</p> <p> </p> <p>Telkom only responded to my query after my free airtime was forfeited. A consultant from the technical department told me that I do not have access to the free airtime if I have purchased voice and data bundles.</p> <p> </p> <p>There's nothing in their terms and conditions regarding this.</p> <p> </p> <p>According to Telkom:</p> <p> </p> <p>Recharge anything above R5, and we’ll double it for you to use on data, calls, SMSs and MMSs, on any network, anytime.</p> <p><br />Use your FREE airtime to any network at any time<br />Use your FREE airtime on calls, data, SMSs and MMSs<br />Free airtime (from R5 up) to the value of the airtime recharge<br />95c per minute</p> <p> </p> <p>What are the features of Telkom More?<br /> </p> <p>Get FREE airtime when you recharge from R5 and up<br />That's an unbeatable 95c a minute<br />Use your FREE airtime on calls, data, SMSs and MMSs<br />Use your FREE airtime to any network at any time</p> <p> </p> <p>When do I receive my free airtime?</p> <p>Your free airtime will be allocated and available immediately after your recharge has been confirmed.<br />How do I use my free airtime?</p> <p>You can use your free airtime to make calls, send SMS, MMS or for data. You will always use your free airtime first, before your paid-for airtime.<br />Does my free airtime expire?</p> <p>Your free airtime will expire seven days from the date of recharge.</p> <p>If I migrate to Telkom More from Per Minute or Per second tariff plans, what will happen to my Promo 1 free minutes?</p> <p>If your free minutes have been allocated already you can carry them over to Telkom More. Accumulated free minutes that have not been allocated will unfortunately fall away when you migrate to Telkom More.</p>

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Replies (2)
Telkom
Telkom's reply13 Jun 2017, 08:26
Official

Hello kav-naidoo

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply14 Jun 2017, 13:14
Official
Good day We have escalated case:***0 to Technical department for further investigations. Regards Sikelelwa Telkom Social Media Team

Best regards,