Fraustration with Telkom

Re : COMPLAINT AGAINST TELKOM<br> I am frustrated with Telkom's shoddy service delivery and ********* practice.<br> Last September, I app**** for a LTE router via Telkom and despite their knowledge that the network quality is very poor in my residential area ( Dawncrest, Verulam)l, the router application was approved . Under this pretext, I signed a contract (R699,00) a month with Telkom. After several attempts, even by their very own technician(17-09-15) who was dispatched to my home, I received no joy from the router signal.<br> Consequently, I was compelled to cancel the aforementioned contract (Ref No : 513 794) as the product could not serve its purpose. The necessary documentation for cancellation were forwarded via the Gateway branch to head -office. Unfortunately, to this date the contract has not been officially cancelled even though I have made several follow-up trips to Telkom, Gateway. However, Telkom has insisted on withdrawing erratic amounts from my bank account because I have put a stop to the debit order for the contractual amount. They have resorted to withdrawing excessive amounts and each time I am forced to reverse the debit order .