**********ly signed me up for 12 month contract

I contacted Telkom in December/Jan 2016 to cancel my residential contract as I was no longer using it and travelling frequently. I received a call in January 2016 from the Telkom retentions department from a lady called Linda Tshabalala. She asked for my reasons for cancelling and I explained to her that I no longer require the service. She then offered me a discounted rate and convinced me to retain the line. I asked her to send me a written confirmation of the discussion which she duly did. Nowhere in her email does it indicate that I've signed up for a 12 month contract. I subsequently moved house in March 2016 and have been having an absolute nightmare to cancel my old line because Linda had signed me up for a 12 month contract WITHOUT MY KNOWLEDGE. I've phoned the call-centre dozens of times as well as gone to the Telkom stores in Rosebank and Eastgate a total of 3 times but no one is able to assist - at the Telkom stores I'm told to phone the call centre and when I phone the call centre I'm referred to the store - this after waiting for hours in the queue. Telkom sucks and beware what they *******ly signing you up for!!! I'm going to neotel once this mess is sorted out!