**********ly Charged For Callout

Hi<br> <br> I have logged 2 disputes which I am not getting sorted out to my satisfaction.<br> <br> I am now at the point of cancelling our Telkom lines altogether and going to Neotel - we don't need to support Telkom - you must understand that!<br> If I don't get BOTH of these charges refunded to my account I will escalate this to the Telecommunications Ombudsman for investigation.<br> <br> Reference Number 1: ***2 (14/01/2016)<br> There is a charge \Callout Charge - Normal Lines - ***"for R962-00 on my latest Jan 2016 account.<br> In December 2016 we logged a call that the LINE was faulty and crackling was making it impossible to hear on.<br> Your technician came out to the TELKOM BOX IN THE STREET and worked on the line there. We saw him working on the line from inside our office.<br> The cracking line was fixed from OUTSIDE OUR PREMISES. He did not even come onto our property or inside our building.<br> We are NOT paying for this callout to fix a crackling line because the line was un-usable as is. Telkom needs to maintain the lines in proper working order.<br> <br> """