**********ly Adding Services Not Requested To Acc

I have logged 2 disputes which I am not getting sorted out to my satisfaction.<br> <br> I am now at the point of cancelling our Telkom lines altogether and going to Neotel - we don't need to support Telkom - you must understand that!<br> If I don't get BOTH of these charges refunded to my account I will escalate this to the Telecommunications Ombudsman for investigation.<br> <br> Reference Number 1: ***2 (14/12/2015)<br> Dispute originally logged previously & closed by your people.<br> 2 ********** charges were added to my acc by your representatives without my authorisation / request.<br> Description on bill was \TI Web Hosting Micro Mix - TIN***"for Oct & Nov 2015 at a cost of R26-32 each.<br> The Nov charge was subsequently refunded BUT I am constantly denied the refund for Oct charge.<br> This is unacceptable as the charges were added **********LY from Telkom's side WITHOUT MY REQUEST - I WANT IT REFUNDED!<br> <br> If I am not refunded for BOTH the above reference numbers of **********ly adding charges to my account"