**********ly activated

<p>Still waiting on my contract to be cancelled by Telkom after a number of frustrating calls to their call centre and posts on their FB page but obviously with no assistance. I ordered a router with 10GB for R118 a month with was on promotion through their telemarketers on the 13th of July and it was delivered on the 22nd and i was also advised should i not be happy with the service i have 7 days cooling off period from the day of delivery. To no surprise they actually **** the package was only for 5MG and i called them on the 25th to come get their device which i didn't even because an sms confirmed the package just after it was delivered and it was not what i was promised. It was collected by their couriers around 12pm on the 26th and on the 27th i called to make sure that they have received it and was advised that once everything is in order they will call me to confirm. I called again on the 27th and spoke with Terino Mackenzie a very rude manager obviously and she confirmed receipt of package and that they have logged an inquiry to cancel the contract and Nkosi whom i spoke with to have the device collected will call once done and of course they don't have a turnaround time. Then i received a bill on the 5th of August for R167.87 and when i called Telkom on 086 126.... was advised that when i called and spoke to Nkosi from (Velocity call centre outsourced by Telkom) he actually sent an activation of sim card and contract so now i was a Telkom existing client and the rest is history. STILL TRYING TO GET THIS CONTRACT CANCELLED! IT'S BEEN A NIGHTMARE! Case no ********** 8 was logged and closed as resolved but still my account is still active and i don't even have the service....been cancelling their debit orders and now good bye to my good credit record!</p>