********** upgrade with no proof of identity.

After trying to upgrade my mobile contract I was told that my contract had already been renewed through the call centre, I told them that I did not renew my contract and was told to call a different number to try and get the recordings, I then called the number and was told they dont have me on their system, I then went to the Northgate store and was told the contract was indeed renewed by the call centre and only they could give me the recordings. seeing as I know I did not renew my contract I can only assume this was done by someone else who has my information and as such I have opened up a case of ***** through the Telkom ***** channel over 2 months ago, to date I am still being debited for a phone I did not receive and have not heard anything back from the ***** department.

Today I tried to call the call centre again but was told by a bot that I need to use the Watsapp channel and then was hung up on, there isnt even an option to speak with a human, on the watsapp channel there is also no option to chat to a human.