********** Telkom Mobile subscription

I am at my wits' end with Telkom and with their lack of urgency with regards to a ***** case that I brought under their attention more than 3 weeks ago on 26 March 2021. Essentially, on 25 March 2021, Telkom Mobile **********ly debit-ordered my cheque acount for an amount exceeding R1800. However, I have never subscribed to any of Telkom Mobile's services. I have not visited any of their outlets except on 26 March 2021 to make them aware of the ********** subscription. I never gave Telkom Mobile approval for this debit order. On their advice I filed an affidavit with the police service and provided them with a copy of my legitimate ID, a bank statement and proof of residence. However, I have not received any reference numbers from Telkom even though I engaged with their contact centre on three different occasions. I want to lodge a complaint with ICASA, but I can only do so once they furnished me with a reference number.

I really don't know what to do next. Maybe I should file a ******** case at the SAPS and cite Sello Moloto and Sipho Maseko as respondents?