********** Telkom mobile accounts opened on my name

On the 16 Nov 2020 I received two emails from Telkom welcoming me to their Smart Broadband wireless plan. Shocked as I didn't take out any contract with Telkom, I called them same time. They requested an affidavit and a copy of my ID which I sent to them on the same day. I then got a case number from their customer service agent and was told to wait for the investigation to complete. 30 Nov 2020 they debited my account of R368. I called them for an update and why they were debiting my account, they said until the investigation is complete they will debit my account. They than debited me on 12 Dec 2020 R5,653.21 , 18 Dec 2020 R3,768.81 and 24 Dec 2020 R9,422.02. I called each time and got the same response "we cant do anything until the investigation is complete". On the 24 Dec 2020 I got some help from Sthethelelwe Hlongwa to stop the debit orders but they have still not done anything about the ********** accounts. I have lost count of how many times I have called to make follow ups and escalations. It's February and no one from Telkom has called or provided me with feedback in any form. My credit score is going down every month and the payment on their account is close to R30,000 monthly. I don't know what to do now because every time I call I don't get any help. Everyone at Telkom is ****** useless