********** Telkom Mobile Account and Unauthorized Debit Order Requests

On the morning of the 24th April 2018 after having been receiving different Telkom debit order payment requests on the 15th February (R99-00), 31st March (R795-23) and 13th April 2018 (R2 259-25) which were all rejected/reversed by my bank due to being unauthorized by bank account holder, I found out through Telkom Customer Care that a Telkom mobile account number ********** 88 was opened under my name (with my ID number, bank account number and unknown/suspicious Johannesburg address). I was baffled as to how this account even comp**** with RICA. Nevertheless, I reported this Telkom mobile account to Telkom as ********** and also ask that it be suspended with it associated services while they perform their investigation. Telkom requested that I submit an affidavit which I duly submitted on the afternoon of 24th April 2018.

On the 15th May 2018 I was horrified to find that another Telkom debit order payment request of R2 500 made its way to my bank account (which was rejected/reversed by my bank on my behalf). I made inquiries to Telkom regarding the status of this ********** Telkom mobile account and as expected nothing came out of it. On the 15th June 2018 I received another Telkom debit order payment request of R4 621-33 which I requested the bank to reject/reverse. The ********** Telkom account is still active in spite of being reported and having to go to the police station to make an affidavit. I hold one legitimate account with Telkom for my home landline and ADSL services i.e. for my residential property in Durban. I would like to know what would it take for Telkom to finally suspend and close this ********** Telkom mobile account and stop with these unauthorized debit order payment requests.