********** Telkom mobile account

Good Day I am very disappointed on Telkom regarding the ********** mobile account on my name. Since last year 2018 I have been dealing with an unauthorized debit order from Telkom, which comes in different amounts and references, sometimes R3000,R2000, R2500 :( :(. I have contacted Telkom several times to assist me to investigate and cancel unauthorized debit order on my name. I have sent ID copy, affidavit,bank statement and proof of residence to different people at Telkom. I have communicated with different Telkom people on Facebook. I spoke to Phyllis and Mokhact and sent them all the relevant details, instead of assisting me to resolve this ********** case, Telkom has handed over that ***** account on my name to nudebt management. Can someone in Telkom do his/her work and cancel this ********** account on my name because it is ruining my credit record. I'm exhausted in trying to resolve this because it seems as if it is an inside job at Telkom.