********** Telkom Line

Hi as I have an account I have told my daughter and son-in-law I will write this review on their behalf and hopefully get this matter sorted. They had an internet line which was faulty since November 2017. On the 4th of December 2017 they was told that the cables were ****** and that Telkom are not going to replace them, so they must go to a Telkom store and ask for a free fixed look alike on the account. They went to the Eastgate store on the 16th December 2017. After trying to explain to the agent that helped them that this is what they were told to ask for, he said it would not work and then he tried to sell them something else which they did not take. Now after they cancelled their line verbally in December and then officially in January 2018 with the necessary documents filled in, they got an very large bill for services not had, which I must say the accounts department sorted out for them immediately leaving them with an R310.87 credit which they after a dispute was logged by us the y will refund after 7 to 14 days. This leaves them with the problem of their R700.00 deposit that Telkom is refusing to pay back because of this ********** line that they can only assume has been opened by the agent from the Eastgate branch. They never asked for it, they never received any installation for which they were charge and thankfully sorted out by accounts department. They have also never received an account, so they were unaware of it until requesting their deposit refund.