********** Telkom debits in my name

The past 2 months, money has been debited off my account ran**** from R2500 by Telkom but I have no accounts with them. Today an amount of R5745.99 was debited. This is happening every week now. I have completed documents affidavit proving that I did not open a telling account and can this account be closed as of doesn't belong to me. The line dones provide efficient clarity on who to talk to when you faced with this problem. The customer line has over 20 minutes waiting time, just to be attended. I need assistance on what to do, as there is inefficiency on the customer line. I need the account closed.