PW
Pieter W

1 reviews | Active since Aug 2018

25 Jun 2021, 09:42

********** Telkom Debit Order

From 22 Apr 21 unauthorised and ********** Telkom debit orders are going off from my ABSA cheque account although I have never had any accounts with Telkom. The first debeit order on 22 Apr 21 amounted to R149. I went to ABSA and the reversed the transaction at a cost of R40 to me. I went tyo the Telkom shop in Menlyn shopping mall and provided them with my ID and requested them to show me what account I have with them. They were unable to do that due to the fact that I do not have an account with them. On 20 May 21 another Telkom debit order to the amount of R370 went off from my cheque account. Again, at a cost of R40 to me the debit order was reversed. I again went to the Telkom shop in Menlyn shopping mall. This time I was informed that I have to go to a SAPS station to obtain a sworn affidavit stating that I do not have any accounts with Telkom. In addition they needed my last 3 months bank statements together with my latest pay slip. On that same day I went back to the said Telkom shop and provided them with all the documents. Today, 25 Jun 21 yet another Telkom debit order to the amount of R942-70 was dedeucted from my bank account. Again, at a ciost of R40 to myself, I reversed the debit order. I am absolutely furious with this. On 20 May 21 when I visited the Telkom shop in Menlyn I was not impressed with the service I got - absolutely rude people. More than a month has passed since I submitted the documentation requested by Telkom to launch an investigation but clearly after 5 weeks it has not been resolved. What else must I do do resolve this issue. ABSA informed me that from their side they can do nothing else but reverse the debit order upon request from my side. I want this soted out!!

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