********** Telkom Account

I currently have an existing account with Telkom since 2021. On the 30th of October 2022 I had debit order that went off for the amount of R840 which I was not aware of. I went to Telkom Claremont to enquire what this amount was for,I was told that it was for 3 routers that is under my account, however, I am not aware of this. When they checked the system, a Telkom agent who was in training in Milnerton opened this account and the details on this account were not mine it had a different contact number and email address, the details was of the agent. On this account it was only showing my ID number. A ***** Case was opened. Every month end I have a debit order of R840 for a product that I don't know of and was opened **********ly on my existing account. I have to dispute this with my bank and I have to go to Telkom every week to follow up on my case. I went to another Telkom branch and a consultant told me there is about 10 cases of the same nature that was opened by this agent in Milnerton. Clearly Telkom is failing me as their customer and my details are not secured. Telkom I WANT my case to be resolved ASAP before I go to Ombudsman.