********** subscription

I received my monthly statement and noticed a R75 charge for event billing that I didn’t recognize. I called Telkom mobile and the agent told me that it was for a subscription service to a company called Akinga Vertical Service Providers. I disputed this as the subscription was with my WiFi line which I questioned as it is in a router so it can’t subscribe to anything. A case number was made about canceling the subscription and reversing the charges.

I received this sms response:

Good day, case:***8 .Please note that event billing removal has been sent and charges are valid dispute to be sent to service provider of the subscription. Telkom Mobile was merely used as payment option.

Telkom Billing 081180

I decided to do an internet search and the first thing that came up when I searched the company name was Telkom website page about Telkom Plus which is a service being administered by Akinga Vertical Service Provider on their behalf. I can’t find any contact details for that company on the internet and Telkom directory service says there is no listing for that company so how am I supposed to speak to them about canceling my subscription?

I called Telkom again and was told that they don’t have contact details for this company and I’m being charged daily for this. I believe this is a ********** transaction as I have never subscribed to any service and can’t do that on a WiFi router. The SIM card has never been placed in another device besides the router I was given when I took out the contract and that can be verified. I want proof of my subscription as I did not subscribe to this and want to know what device was used to subscribe. I want my account credited with these incorrect amounts as a debit is going off in the next few days with the incorrect amount.