LG
Lukani G

1 reviews | Active since Aug 2015

15 Mar 2016, 11:46

********** *****ing of money by Telkom

Telkom have been **********ly deducting money from my account for the past 7 months. I had a cellphone contract with them that expired on the 14th of August 2015. 17 July 2015 I went into the Telkom Store in Woodlands Mall in Pretoria to ask them to cancel my contract as I would not be renewing it (Reference Number ***4). However to my surprise Telkom kept billing me, deliberately ignoring my request. 11 December 2015 I sent out another cancellation letter to Telkom which was also ignored. Today I sent in another cancellation letter to Telkom which I expect to be ignored as well while they keep debiting my account ********ly. I have cancelled the debit orders but every month they keep taking. I am proceeding to lay a claim of ***** against Telkom because they have no excuse for this action and willingly violating my rights as a consumer and will require reimbur*****t for the money they have taken as well as the numerous R50 charges the bank charges me to reverse these ********** debit orders.

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Replies (1)
Telkom
Telkom's reply15 Mar 2016, 16:20
Official
Hello lukani.gumede@,

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Wesley
Telkom Social Media Team