********** services

I placed an online order for a laptop which was successful,Telkom then did a debit order on my account . I called every week there after and was advised that the order is still in process and currently on a delivery status I called last week and the agent advised to call the courier company,the courier company advised they have not received any stock from Telkom for the order . I called Telkom sales agents and a agent by the name of Janice whose team learner kaylin assisted and advised the order was cancelled due to no stock and high was not advised by the sales agent who put through the sale I called again today and the agent confirmed that no not has been made on the Telkom order account since 20November 2018 It has been a month now . I requested Telkom to refund my debit order as the order was cancelled and no one contacted me to inform me of this I was transferred from sales to billing to mobile department and no one could assist in getting my money back I would not recommend this provider to anyone . This is ***** and Telkom will be contacted by my lawyers regarding this matter