********** service telkom

Well my line has been down 3 weeks every effort to phone has failed i keep on being transferred and when given my information it states im not a telkom customer and that my product has been cancelled without authorization or informing me, ive spent over R500 on airtime trying to reach them with no avail and my money has been deducted from my account but i have no internet or contact with them but ive been paying for the last 1 and 1/2 years