********** sales

<p>It is as a desperate attempt to finalise my contract cancellation with Telkom Mobile that I write to you. I was phoned by Denise from their sales department in October 2016 – the 13th. She enquired whether I wanted to change from ADSL to fibre. I agreed and we finalised the new contract. I received by courier a router which I did not activate until Tue 18th October. After hours on the phone it eventually worked but intermittently. I decided by the 21st that I will return it and cancel the contract. I went to their Hatfield shop where an assistant told me that it was a broadband router!! Not fibre. She also informed me that she cannot take it back from me as I must send it back by courier. She did however agree to e mail the cancellation form to Mobile Talk. The router was sent back by courier (I have the receipt.)</p> <p>Since that date money has regularly been debited to my banking account – the latest on Monday for R995.00. Hatfield Direct warned me that I will be unable to cancel the contract, and it has been proven.</p> <p>Please could you enquire why this contract has not been cancelled. I have received many replies to e mails that have indicated that this matter is settled</p> <p>( 19/11 it said that query 60984 has been closed). I am a school teacher not earning enough to pay for a service I do not use.I do not want to be blacklisted but I refuse to pay for a product I did not agree to. And to this date there is no fibre service available in Rietfontein where I live!</p>