********** S8 PLUS CONTRACT

On the 20/02/2018 I received a contract via my email address of a contract for an additional phone S8 plus that was taken **********ly on my account. This was done in Cityview Mall telkom store which is somewhere in Natal. I stay and work in Johannesburg and have never set foot in Cityview and also on the said day I was at work in Johannesburg!. I reported this issue to my nearest Telkom store which is the Mall of the South in Johannesburg and I was advised to do an affidavit at the police station which I did and at the store they scanned it including my ID to their ***** department and I was given case no : ********** 0 that was on the 25/02/2018. On 19/03 /2018 I phoned your call centre asking for feedback and the agent I spoke said she was sending email to your ***** department so that they can call me and give me feedback, which never happened .On the 25/03/2018 my bank account was debited **********ly by Telkom for R1328.74 for a contract that was taken **********ly on my name. On the 26/03/2018 I receive a false message from Telkom saying " Your case no : ********** 0 is resolved. With excitement I called the call centre only to find out this is not true the ***** agent that is Nozipho Lesela has " yanked the case" that is Telkom terminology I do not know the meaning of the word even the consultant that I was speaking with on the phone she did not know what it means as she said that she was new. I requested to speak to a team leader that is Bongumusa Sikhakhane who refused to come to the phone and answer my questions. I want somebody from Telkom to call me and tell me what is going on as I cannot be expected to pay for a ********** product!