TS
Thato S

1 reviews | Active since Jan 2017

08 Jan 2017, 14:24

********** & Poor Service

<p>On November 2016 I app**** for a fibre optic contract to be installed at my house. It is now January 2017 and telkom has not yet installed the fibre optic line or updated me with the progress. Now, my main complaint is that Telkom has since issued 5 contracts of iPhone 7's under my name. Telkom never bothered to contact me to confirm thses contracts. I was alerted by thses contracts through a debit order of R11000 which went off my bank account at the end of December 2016. When I contacted Telkom with regards to this matter, they informed me that there was no application for a fibre optic contract under my name, however there were 5 iPhone 7 contracts under my name. THIS IS REALLY APPAULLING!</p>

0
Replies (4)
Telkom
Telkom's reply09 Jan 2017, 13:39
Official

Hi Thato_Seodi

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply12 Jan 2017, 11:36
Official

Hi Thato

May you kindly provide us with the affected ID number and we will follow up.

Regards

Diketso

Telkom Social Media Team

Best regards,

TS
Thato S's update12 Jan 2017, 12:03
Reviewer Update

My ID No. is ***

Telkom
Telkom's reply13 Jan 2017, 09:59
Official

Good day

Thank you for providing id number. Please note that your query is escalated to our ***** team and they will get in touch with you.

Case number ***9

Regards

Diketso

Telkom Social Media Team

Best regards,