********** online contract.

Good morning,

I have a huge problem with @TelkomZA

I had app**** for an iPhone 12 mini online but I didn't finalize or approve the application but the Agent somehow went ahead and processed it and a few days later I got the phone. I then called Telkom to come fetch the phone and they only sent the courier 4 weeks ago after 2 months of dragging calls with Telkom agents.. So now that the phone is fetched I wanted it to be removed from my invoice as I never used /approved /opened phone and when I call the courier company they say only Telkom can call them since they are the client.. Billing is also saying they can't remove the device from my invoice without proof that the phone was sent. Also my debit order bounced last month because they over charged me.. As it stands they threatened to cut my services that I have with them previously.

Please assist.