********** IPHONE 8 CONTRACT

In February 2018 I received a statement for my existing contract with an additional Iphone 8 contract. This was done via call centre. An amount of R4088. 66 was debited in my account on the 27/03/18. I reported this issue to my nearest Telkom store in Eastgate. I was advised to do an affidavit at the police station which I did and at the store they scanned it to ***** department on 03/03/18 case number ********** 6. On the 08/03/18 I received an sms that the query has been resolved. I then contacted the call centre and they said my case was closed because the number does not exist while the bill is still accumulating which shows that the number is still active. An amount of R2000 was debited again on the 16/03/18. I then went back to Eastgate store and the opened a new case and I had to do an affidavit again. They scanned an affidavit, my ID copy, proof of residence and bank statement case number ********** 5. I haven't got any feedback from that case. Again today an amount of R5725 is debited in my account. I want somebody from telkom to call me and tell me what is going on as I cannot be expected to pay for a ********** product.