********** information not cleared from Telokom sy

Greetings<br> <br> There was a ********** contract that was opened under my name at Telkom mobile last year. The case was opened, investigated and concluded. They found that it was a ********** account and the account was closed. ***** Case: ***0. I still have the letter confirming that.<br> <br> But this year, when I try to take a contract with telkom, the information of the guy is still on Telkom system and the system says its waiting for customer to submit affidavit. I have done that last year, that is why the account was closed. I cant open an account with Telkom and all systems linked because it seems, even though the account was closed. it was not removed from the system.<br> <br> Please clear all the information that you have from the ********** account.