********** in account

Today it's the 3rd June 2019, yet again reference ********** 5 is no resolved. You guys asked me to go to the branch and they also say it was escalate to billing team. So in past 2 months billing team never bothered themselves to give feedback. How is this fear, I owe Telkom NOTHING AS THE IS NO DEVICE TAKEN and no service Contracted. When is someone gonna take ownership of this query. Clearly the is no first call resolution in this department.