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Philane S

1 reviews | Active since Mar 2016

11 May 2018, 09:54

********** / Identity theft

Below is the email and SMS from Telkom sent yesterday 10 May 2018 at 8:46 AM. Tried to use their useless website to contact them but all their number do not reach the customers care agencies, they end at the voice machine. Worse of all I did not order anything online.

----------------------------------------------------------------------------------------------------------- SMS --- Dear Customer, Thank you for your online application. Please be aware that Telkom will firt pre-vet you. If approved, Telkom will contact you shortly from 012688 *** with regards your online request Regards, Telkom Online Team -----------------------------------------------------------------------------------------------------------

Email. ------ Dear Customer (My Name here)

Telkom SA appreciates your online order request. Kindly note that your request will commence with a pre-credit approval and you will be contacted by our online team within 48 hours to confirm your order. Please note that your order will only be issued once you have been contacted by our online sales team. We look forward to being of assistance. Regards, The Telkom Team

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Replies (3)
PS
Philane S's update11 May 2018, 10:04
Reviewer Update
I got this number(***) from one of the website since TELKOM since to be out of touch and called guess what a lady from KPMG answered and acknowledged that this is a ***** and asked me to forward the email to ********** Please do the same if you have a similar issue. Thanks.
Telkom
Telkom's reply25 May 2018, 14:13
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 Aug 2018, 09:16
Official

Hi Philanes,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was activated on *** SmartInternet-500MB Deal with Huawei E5573 router, the contract was activated 2017/09/16.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,