********** Fibre Package... Poor Client Services... Terrible Consultant Service

I have been calling Telkom to cancel my services for over 3 months now. Yesterday, I called again and sat on my cellphone holding being passed on from department to the other, until ultimately the consultant dealing with me muted their microphone and kept me holding for over 10 minutes not saying anything.

I have been struggling to get my new service provider to link up my fibre connection because its locked to Telkom, of which I don't know how they got hold of because I did not apply for fibre with Telkom, or request for them to activate a fibre package for me.

All I want is for Telkom to release my line, so I can carry on with my business. Its been over 3 months, and after receiving an email confirming cancellation, still one has to phone every now and then to follow up, being sent from the sales department, to the technical department to the support department and the billing department. It seems like even the Telkom employees do not know what is happening at Telkom, what procedures and processes to follow and lastly, the one person who was supposedly helping me, then mutes their headset and keeps me hanging for over 10 minutes, apparently waiting for the retention's department. I don't know whats there to retain when a client has already said they don't want Telkom's services anymore.