********** exploitation of Clientele

<p>I app**** for a 4mb ADSL line in 2011 and since then I have been paying round about R630.00 for my line rental. Until early last month after speaking to a Telkom technician ,he made me aware that im paying for a 10mb line. I never requested a upgrade and I have never been made aware that im being upgraded . I can barely get 4mb line speed in Barberton as it is so it makes no sense to upgrade to a 10MB line. So I have been paying for something that I don’t get without receiving any notice . I understand mistakes are made but please correct them . I want credit for the months I overpaid plain and simple . I was never notified of the upgrade or requested it . I opened a query and they simply closed it ( RF ********** 0) . Its disgusting the manner in which Telkom takes advantage of clientele by not keeping them informed for what they are paying for ( no there is no details on invoice that describes the line speed im renting). New RF ********** 7</p>