********** direct debiting post cancellation

My 80+ year old parents have cancelled their Telkom services in March 2018 when they moved to a retirement village.

They PERFORMED an on-line cancellation (see screenshot) 6 March 2018 where Telkom clearly states that ALL the services have been cancelled.

They have continued to be invoiced (and charged via Direct Debit), despite numerous calls to the calls centre and visits to Telkom in Claremont.

Please organize for immediate cancellation and REFUND of all amounts charged to them since Mar-18.