********** deductions from Telkom Mobile

A deduction of R 1 034.12 from Telkom Mobile went off my account on 26 January 2015. I reported to Telkom Mobile on 27 January 2015 that I have never opened a contract with them. My ID was cloned and the culprit had been opening accounts with various shops. I submitted all documents to Nomzamo who was assisting me that day and later I was issued with a case number from 8ta. I requested for a refund of the unpaid item fee as I never authorised Telkom Mobile to deduct from my account. I have never received that refund and to my surprise, another debit order of R 1 743.95 went off again on 31 January 2015 after I had reported that the contract is **********. Is Telkom Mobile working together with the culprit? What was the point of me reporting the ***** if they will go and deduct into my account again?