********** deductions
<p>hi </p> <p> </p> <p>I have a data account with telkom which I pay R200. Last month there was a debit of R2900 from my account. I called telkom to ask about it and I was told that it's because I added an iPhone 7 and iPhone 5 into my account. I have not opened such account and they opened a ***** case and asked me to go get an affidavit from a police station and submit it to to them which I did. Someone at telkom mall of Africa looked at this case and it was clear it was *****. He said someone in mokopane opened this ********** account. He called the mokopane branch and spoke to the telkom assistant that opened this account and she confirmed it was not me and she will rectify the situation. I was promised that I will get a call from their ***** department within 72 hours.</p> <p> </p> <p>In the meantime I called my bank and asked them to reverse the ********** charge and they did it. 3 -4 weeks later I have not received a call from telkom. My data account with telkom has stopped working now and I went to a telkom shop where I was told the matter is still under investigation and because I reversed the deduction that's why my account is blocked. I was so upset and I asked for a contract cancellation form to cancel my contract because I am not getting service on the contract I have with them and the matter is till unresolved so many weeks later and I still have no updates from ***** department. Today I have another debit of R2000. The fact is I cannot afford to have these debits coming from my account while they take their time to debit. I'm also scare that this will reflect badly on my credit rating </p>
Helpful (0)
Replies (10)0
Replies (10)'s updateReviewer Update
24 Feb 2017, 09:35
Feb 24, 2017
3 hours ago
Telkom 2.5
Telecommunications
********** deductions
by matimba-ngobeni 1
hi
I have a data account with telkom which I pay R200. Last month there was a debit of R2900 from my account. I called telkom to ask about it and I was told that it's because I added an iPhone 7 and iPhone 5 into my account. I have not opened such account and they opened a ***** case and asked me to go get an affidavit from a police station and submit it to to them which I did. Someone at telkom mall of Africa looked at this case and it was clear it was *****. He said someone in mokopane opened this ********** account. He called the mokopane branch and spoke to the telkom assistant that opened this account and she confirmed it was not me and she will rectify the situation. I was promised that I will get a call from their ***** department within 72 hours.
In the meantime I called my bank and asked them to reverse the ********** charge and they did it. 3 -4 weeks later I have not received a call from telkom. My data account with telkom has stopped working now and I went to a telkom shop where I was told the matter is still under investigation and because I reversed the deduction that's why my account is blocked. I was so upset and I asked for a contract cancellation form to cancel my contract because I am not getting service on the contract I have with them and the matter is till unresolved so many weeks later and I still have no updates from ***** department. Today I have another debit of R2000. The fact is I cannot afford to have these debits coming from my account while they take their time to investigate. I'm also scare that this will reflect badly on my credit rating
's update24 Feb 2017, 09:35
Reviewer Update
Feb 24, 2017
3 hours ago
Telkom 2.5
Telecommunications
********** deductions
by matimba-ngobeni 1
hi
I have a data account with telkom which I pay R200. Last month there was a debit of R2900 from my account. I called telkom to ask about it and I was told that it's because I added an iPhone 7 and iPhone 5 into my account. I have not opened such account and they opened a ***** case and asked me to go get an affidavit from a police station and submit it to to them which I did. Someone at telkom mall of Africa looked at this case and it was clear it was *****. He said someone in mokopane opened this ********** account. He called the mokopane branch and spoke to the telkom assistant that opened this account and she confirmed it was not me and she will rectify the situation. I was promised that I will get a call from their ***** department within 72 hours.
In the meantime I called my bank and asked them to reverse the ********** charge and they did it. 3 -4 weeks later I have not received a call from telkom. My data account with telkom has stopped working now and I went to a telkom shop where I was told the matter is still under investigation and because I reversed the deduction that's why my account is blocked. I was so upset and I asked for a contract cancellation form to cancel my contract because I am not getting service on the contract I have with them and the matter is till unresolved so many weeks later and I still have no updates from ***** department. Today I have another debit of R2000. The fact is I cannot afford to have these debits coming from my account while they take their time to investigate. I'm also scare that this will reflect badly on my credit rating
Telkom's replyOfficial
24 Feb 2017, 11:36Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply24 Feb 2017, 11:36
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
24 Feb 2017, 19:42I don't think you understand what's happening here. It's 2 months running and u debit thousands of rakes from my account and you say you are working on it.
's update24 Feb 2017, 19:42
Reviewer Update
I don't think you understand what's happening here. It's 2 months running and u debit thousands of rakes from my account and you say you are working on it.
's updateReviewer Update
24 Feb 2017, 19:44And when will feedback follow. It's been a while since this case has been opened and the delay is grossly inconveniencing me
's update24 Feb 2017, 19:44
Reviewer Update
And when will feedback follow. It's been a while since this case has been opened and the delay is grossly inconveniencing me
Telkom's replyOfficial
27 Feb 2017, 15:04Thank you for making contact with us.
Please be assured that we have sent your query to the ***** Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply27 Feb 2017, 15:04
Official
Thank you for making contact with us.
Please be assured that we have sent your query to the ***** Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
28 Feb 2017, 10:52I wanna know how soon this will be resolved. It is inconveniencing me
's update28 Feb 2017, 10:52
Reviewer Update
I wanna know how soon this will be resolved. It is inconveniencing me
's updateReviewer Update
04 Mar 2017, 01:37Still no information from telkom. Come month end they'll debit my account again
's update04 Mar 2017, 01:37
Reviewer Update
Still no information from telkom. Come month end they'll debit my account again
's updateReviewer Update
08 Mar 2017, 20:33Can I please get an update regarding this case. This is not on
's update08 Mar 2017, 20:33
Reviewer Update
Can I please get an update regarding this case. This is not on
's updateReviewer Update
15 Mar 2017, 07:20R1500 has just been debited from my account. No one at Telkom is giving me an update. It's just one debit after another for money I don't owe telkom. Hello Peter can you please help me with this issue
's update15 Mar 2017, 07:20
Reviewer Update
R1500 has just been debited from my account. No one at Telkom is giving me an update. It's just one debit after another for money I don't owe telkom. Hello Peter can you please help me with this issue
's updateReviewer Update
16 Mar 2017, 08:51Another R3700 was debited today. Sonin 2 days telkom has debited R5200 from my account and I should just sit back patiently while they take their time to investigate a case that they are clear it's *****
's update16 Mar 2017, 08:51
Reviewer Update
Another R3700 was debited today. Sonin 2 days telkom has debited R5200 from my account and I should just sit back patiently while they take their time to investigate a case that they are clear it's *****