LN
Levalle N

1 reviews | Active since May 2017

18 May 2017, 12:17

********** debit orders that continuesly increase

<p>I took a contract for a huawei wifi router from a consultant that persuaded me over the phone and refused to take no for an answer. The consultant made the contract sound very affordable and straight forward.The contarct included 1 gigabite of data as well as some what minutes for the month.When the limit has been reached you can obviouslyn no longer use the minutes or data as it is finished but telkom seemed to think differently and started taking 3 times the amount they were suppose to take a month and when I called to quiry I was told that i have exceeded the limit dor the minutes and that why they have taken that amount.I told them that i want to cancel the contract and they told me that I have to go to them as it can not be done over then phone yet the contract was started over the phone within minutes.I stopped using the wifi router and sim card completely and yet they were still taking of the same amount every month.they refused to cancel the contract.last month they took R2000 of my accont for the contract yet the contract amount the should be paid is only R200 .This is absolutely ridiculous. Telkoms customer service is pathetic.Somebody needs to look into this and put a stop to it</p>

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Replies (1)
Telkom
Telkom's reply19 May 2017, 10:53
Official

Hi **********,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,