I took out a contract with Telkom at their store in Mall@carnival in February. I was helped by Shadley. The contract I took is R179.00 for a Huawei P8. Shadley advised me that my contract amount will be R179 per month but on the 25th March they will debit a pro rata amount of R360.00. I was very specific to Shadley that I dont want to pay anything over the stipulated amount due to affordability reasons. To my shock when the first on the 2nd of April I was billed an amount of R873. Firstly I never even received any statement to inform me of this. I went to the store to complain and Shadley logged a query of which I advised that I will reverse the funds from my bank and do an EFT which I did the very next day. He also advised that moving foward my issue has been solved and my monthly repayment is R179 nothing more. To my shoch this morning a debit order of R703.93 has been taken off my account. I want Shadley and Telkom to show me where I signed and gave them authority to debit my account as and when they please and who signed for these amounts. I dont know what product was sold to me that shot up from R179 to over R1000 a month. My account is being de*****ed by Telkom and their rep sold me a phone **********ly. I want Telkom to cancel this contract. According to the NCR a service provider is not allowed to over indebt a client which is what Telkom is currently doing. I am going to drop off this phone at their store they can see to finish what to do with it but I am contacting the NCR regarding this issue cause I cannot afford these amounts going off my account **********ly. People warned me against doing any bussiness as they are ripoffs now I am learning the hard way. Fellow South Africans stay away from Telkom Mobile they are **********.
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
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