1 reviews | Active since Dec 2018
********** debit order and Pathetic customer service
I had a contract with Telkom for a Mobile Wi Fi and the contract expired on the 24 February 2019 as I was told by a call center agent Babalwa, when I phoned Telkom today on the 15 May 2019. Telkom stopped debiting my account in January 2019 and from there I did not receive any data on the Mobile Wi Fi and in my understanding I thought that the contract had expired that is the reason my account is not debited. To my surprise on the 21 April 2019 my account was debited with R99.07 from Telkom and knowing exactly that the debit order for Telkom was R150,38 not R99.07. I asked my bank to dispute the debit order because there's a lot of Companies debiting people with ********** debit order s. again on the 30 April 2019 debit order for R99.07 was debited out of my account and I've instructed my bank again to dispute it back.
On the 15 May 2019 a debit order of R351.27 was debited out of my account by Telkom, that ****ed me off and i contacted Telkom 081180 and I spoke with a call center agent by the name of Babalwa she confirmed that my contract expired on the 24 February, also she asked me if I am receiving my statement and I confirmed that I've never received any statement from Telkom and I did not even know that my contract had expired. I though it expired when Telkom stopped debiting my account in January, to my surprise Telkom started debiting my account with an odd amount that I'm not used too and I am not receiving any services from them. Babalwa also confirmed that when I reverse the debit order Telkom charged me R252.20 for the debit order that was reversed. According to me that is day light ******* as Telkom is busy debiting my account and I am not receiving any services from them. Is Telkom a Charity case where I'm donating my money too. I've asked the call center agent to provide me their complain department and she advised that they do not have a complaint department, that is nonsense and I knew it was a lie, where is the integrity and where is good customer services. She also advise me that in order for Telkom to cancel the contract that I had i need to pay R99,07 and month end Telkom is going to debit my account with R351,27. Telkom is robbing South African citizens and I would never again do business with Telkom, YOUR SERVICE IS PATHETIC AND YOU'RE DE*****ING PEOPLES ACCOUNT
