********** Debit Order

My contract expired end of May and I cancelled my contract when it expired. However it seems that a contract was **********ly taken out in my name and my account is to be deducted. I did not sign any new contract approving this! I logged a case with Telkom on the 7th of June.

First I was told that it would take 72 hours. When I phoned three days later, I was told no it takes 72 business hours which means 9 business days and that i should have feedback on the 20th of June. When I phoned Telkom they said the case was only assigned the 12th and that i need to wait another week before i will have an update. Their service is really bad. Nobody seems to care about the quality of their service but just keeps looking for excuses why not to help me. Every time i phone they have an excuse. They cant even tell me the progress of my case because no one even investigated it. The debit order has been loaded and i am waiting for someone to explain to me where they got the approval debit my account and who signed the new contract. It's been two weeks and Telkom has still not even looked at my case! Don't even try to phone Telkom because they have a bunch of really rude and helpless consultants!