********** DEBIT ORDER

Telkom has **********ly set up a debit order that is being deducted from my bank account since 30th Nov 2020. I do NOT have any contracts or products with Telkom. Each time this debit order goes off my account, I have to pay fees for my bank to reverse and stop it as Telkom changes the description and amount every time. This is costing me a lot of money, not to mention completely wasting my time and energy. I had to obtain an Affidavit from the police station and email this through to Telkom along with my bank statement which I did on 14th Dec 2020. Since then I have followed up and was advised that it is being investigated. But absolutely nothing has been done. It has been almost 3 months now. It is completely unacceptable. Telkom should not be able to deduct money from my account without a signed instruction from me or at least a voice recording. Where are they getting the permission to do this? Please have this rectified immediately. I cannot keep paying fees every month for something that is NOT my fault.