********** data purchased..***** Case no:***0

I am so disappointed with Telkom took up a contract in 2018 10GB for R139 of which my contract ended in March 2020 to my surprise I was thereafter debited R40 for 500MB I constantly kept calling to cancel this as I did not sign up for it with lack of assistance from under trained consultants I was not assisted up until my phone got lost with my SIM card in my cellphone pouch I called to have it cancelled as I no longer have the sim in possession with me it took about 7days for cancellation I was then informed my account is owing R3000 and odd rands I logged a ***** case as disputing with Telkom to state how was this authorized as I did not receive any OTP/any notification to authorize the transaction you guys don’t even give customers feedback I still have to continuously call the call centre today I after calling I’m informed case is closed as reasoning I did not report the SIM card as ****** if your consultants were clued up on their jobs I wouldn’t have this problem either I need to know how this transaction was authorized as I demand further investigations and not lousy responses it is your duty Telkom to send consent to a client with the contact details on the system for such transactions I must say I’m very angry mostly due to such horrible and poor service in the mist of it all