********** data purchase by Telkom staff on my account

I reported ***** on my account with case number ***2 an amount of R935.41. Where data was purchased and transferred to different numbers and their outcomes were case closed, but on the Telkom App, the bill is reflected as if it is my responsibility. Please open this case and do a thorough investigation, the numbers are from your network, and you should be able to trace and take the necessary action against them, as this can only be an inside job.