********** ******** activity.

<p>I have had Telkoms LTE router service for the past 8months. This package estimates up to 150MBps. My device was mainly on 3G and hardly on LTE after that telkom shows LTE coverage in my area,and the consultant confirmed that.The line speeds was not near any MBps rating,but was measured in kbps, not even 1MBps value. I returned the devices and cancelled my services on the 28th of January 2017. I have received my return document for goods returned in excellent condition and in its warranty period and state. I received a cancellation letter from Telkom that my cancellation settlement is R1899.00. This includes a device penalty fee of R800, of which i returned the device and received a receipt, and also R299 for unbilled Feb service fee, even though i cancelled the service and returned the device by the 28 January 2017. So they are charging me for a device they have and a service they havnt provided, now the manager says i must collect the device and pay the penalty fee.Also out of bundle rates for 600MB they charge R297.00.</p> <p>I have followed Telkoms procedure in service cancellation and device returns. According to the documentation that I have received from your representative on device return, the device is in excellent condition and still under its warranty period. Therefore i expect the device penalty to be removed from the service cancellation letter i received from Telkom. Furthermore, I have submitted service cancellation on the 28th of January 2017 and i have returned the device on that day, meaning I'm no longer using the service and expect the service fee of R299 also to be deducted from the settlement amount. My final invoice received for January was +- R597.40</p> <p>and i expect only this amount to be deducted via debit order on the 1st of March.</p> <p>Ni debit orders will be allowed to go off my account for the additional settlement amount, i will however pay the settlement amount after i have received an updated invoice for the amount as mentioned above at one of your Telkom stores or via eft according to the banking details that will be provided on the settlement invoice with reference number.If any charges are submitted to my bank account without my consent according to the above matter, i will take the matter further, seeing that the settlement letter is ********** in that the information provided in the letter is against said policies and procedures of returns that has been acknowledge by telkom documentation on service cancellation and device returns. Any actions taken upon my account details by telkom with this regard will be seen as ******** activity.</p>