Hellopeter
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1 reviews | Active since Mar 2017

26 Jan 2018, 10:11

********** Contracts under my name

My bank account was debited this morning for R6978.96 with a reference Telkommobi5... I dont have any contracts with Telkom Mobile.

I phoned my bank to have the debit order stopped. I then phoned Telkom Mobile. It turns out two cellphone contracts with Samsung devices where taken out in my name on the 7th December 2017. Detailes used:

My ID My Banking Details

Apparently they don't need a Rica proof of residence document when its a telephonic sale prior to delivering the good and initiating the contract.

So the customer receives the goods, provides a **** address in Pretoria as proof of residence (I live in Cape Town, never been to Pretoria). Is the delivery individual expected to verify the document?

No RICA is taking place before delivery. Telkom is opening up the general public to ***** and massive risk.

I now need to pay STOP order fees. I have to go to the Police station, I have to go to all the effort because of Telkoms lack of security.

This is unacceptable.

0
Replies (1)
's update26 Jan 2018, 13:39
Reviewer Update
Further information from the Sales team at Telkom indicated that it was in fact Telkom Direct Centurion who placed the order on the 7th December 2017 and not a telephonic sale. There was no documentation attached to the sale on the system. No ID, Bank Statement or Proof of Address.