********** contracts opened under my info and Telkom isn't doing anything

Telkom allowed 2 ********** contracts to be opened under my name and ID. I've never had or even enquired about opening a contract with them. The contracts and debit orders were supposedly opened via a call centre, which is beyond me. How did they even allow that to be approved, considering the amount of documentation and proof of ID you have to provide to even open a contract?

It's now been over 2 weeks since I logged a ***** dispute. I was originally told that the ***** team would get back to me within 48 hours to let me know about my case. They did not do that. Then, I reached out to Telkom again a week later and they said they'd "work on it". Still nothing.

They're happy to keep debiting money from my bank account for a ********** contract I NEVER OPENED but apparently feel no sense of responsibility towards helping someone dispute the ********** accounts. Unbelievable that I have to keep wasting my time and money to undo the damage done by the incompetence of this company.