********** contracts

In February of this year I App**** for the March deal of the month 5GB for R99 and to add a Samsung J1 contract for an extra R99. The store adviser Tariq assisted me and advised the stock was sold out, and as per the adverts- it was made clear that its only available to the first 1000 customers. Being hopeful i visited the store a few days consecutively after the application to find out if the stock arrived. Being told no i left it and considered the hopes of getting the deal unsuccessful. Then to find out at the end of the month my bill is charged with those two deals i app**** for but was not contacted to collect the phone or sim deal. The contracts were accepted without my consent and i was charged for the items without having them in my possession. I visited the store and the manager Vernon advised he cannot help and told me that it was perfectly fine to accept a contract without a customer consent or advising its ready for collection. I'm now being charged over R1000 and i don't have that kind of money to pay for phone bills. I logged this with a contact centre agent who I found out after calling back requested for the wrong number to be cancelled. All i want is for Telkom to sort this out but no one is willing to help me. Ive never experienced back service like this - and the consumer Protection Act would agree accepting contracts without the customer having the product is *******.